See below for answers to some frequently asked questions. If your question is not answered below, please email your question to firstname.lastname@example.org.
Bibs, Refunds and Transfers
Q: Why does my bib want me to list any medical conditions and the number of an emergency contact on the back?
A: This is extremely important and hopefully will never be needed but if it is, our medical team will be better equipped to help you and/or contact your loved ones.
Q: I cannot run. Can I get a refund?
A: Sorry, there are no refunds. However, you will be able to transfer your bib to another runner.
Q: Can I change from one race to another?
A: Bib transfers will be available online until October 8th, 11:59 pm. To make a transfer, login to your Participant Dashboard using the link in your registration confirmation email.
Race Kit Pick-Up
Q: When can I pick up my race kit?
A: Race Kit Pick-up is on Thursday, October 17th from 5:00 to 8:00 p.m. and on Friday, October 18th from 1:00 – 7:00 p.m. Visit Race Kit Pick-Up for more details.
Q: Can someone else pick up my race kit for me?
A: Yes. They must be able to provide the email address used for registration.
Q: Can I pick up my race kit on race day?
A: Yes, but volunteers will be limited so please arrive EARLY to avoid lineups. *Note that shirt sizes may be limited on race day pickup.
Q: Will I get a technical shirt with my registration?
A: 10k and ½ Marathon runners registered by the October 1st deadline will receive long sleeve technical shirts. (shirts will NOT be available with registration after October 1st – so register now!!)All 2k-ish participants will receive short sleeve cotton shirts.
Q: What if I selected the wrong shirt size and it doesn’t fit?
A: There will be no shirt exchanges at Race Kit Pick-Up. Shirt exchanges will only be done on race day and only if available.
Q: When is the deadline to register?
A: Registration will remain open till race day. But register before October 1st to be guaranteed your 9runrun shirt. No shirts will be included for participants registering after Oct 1st.
Q: Where is the start line for the 2k’ish Family fun run?
A: Village Square Park, which is located on the corner of Stittsville Main Street and Abbott Street East, start time 10:00 am.
Q: Where can I park?
A: There is lots of parking. Sacred Heart School, Bradley’s Insurance (Main St), Frederick Banting High School (Main St), Jean-Paul II School. Arrive early to find a spot and avoid delays due to road closures.
Q: When should I be at the start line?
A: Plan to arrive at the START at least 15-20 minutes before race time. Did we say….ARRIVE EARLY!!
Q: Where is race headquarters?
A: Race headquarters are located at Village Square Park (South East corner at Abbott St & Stittsville Main).
Q: Where are the Pre & Post Race Festivities?
A: Pre & Post-race Festivities take place at Village Square Park.
Q: Are there porta-potties by the start?
A: Yes, as well as at Village Square Park and along the route at each water station.
Q: Are there water stations at the start?
A: No, but water is available along the route. See the Half Marathon and 10K race pages for more information.
Q: Are gels available on route?
A: Yes, there is one Gel station on the Half Marathon route.
Q: Who does the timing for 9RUNRUN?
Q: Where can I get my race results?
A: Results are available online at www.sportstat.ca
Q: Where is the post-race food for runners?
A: At Village Square Park, on the corner of Abbott & Main. Non participants can make a donation and receive chili.
Q: Are cycles, bikes, strollers, wheels of any kind allowed on the 10k or 1/2 marathon routes?
A: Sorry, for the safety of all participants wheeled vehicles are not permitted on any of our routes. *The only exception is strollers are allowed on the Family 2K route
Q: Can I bring my stroller on the run?
A: Strollers are ONLY permitted on the 2K route
Q: Can I bring my dog on the run?
A: Sorry – no dogs, only humans!
Q: Is there somewhere to check a bag while I am running?
A: Yes, there will be a bag check in the Village Square Park.
Q: Is there a Lost & Found?
A: Yes, at Village Square Park.
Q: Where is First Aid? Medical Tent?
A: At the Finish Line. First aid will also be along the route.
Q: Are there other activities?
A: Yes! Music, face-painting, exhibits….lots for all!